DOMESTIC DELIVERIES & ORDER PROCESSING TIME
Jabodetabek: 1-3 Delivery *depends on JNE's services
Outside Jabodetabek: 2-5 Business Days *depends on JNE's services
We only process your order during business days, from Monday to Friday
It takes 3-5 working days to process your order before we send it to shipping company.
We will ship your order if there are no problems occurring in terms of payment.
If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.
We will process and ship based on your order ID. If you have more than one order ID, unfortunately, no combined-orders possible for shipment.
*Kindly note, All shipments are process with express services from JNE, except for certain remote areas that are not supported by the service.
We ship worldwide! We use EMS Pos Indonesia (http://ems.posindonesia.co.id/) for all overseas shipping.
For Singapore addresses, we use JNE Shipping or EMS POS Indonesia. *depends on JNE's or EMS's services
For international deliveries, EMS should take 8-14 days depending on your delivery area *depends on EMS's services
*For international shipping, kindly contact our Customer Service through the contact listed in our “Contact Us” page.
We use JNE Shipping Company (http://www.jne.co.id) for shipping to all cities in Indonesia. JNE offers Economical, Regular and Fast Service. Below you can find the delivery schedule.
Domestic rates can be found at http://www.jne.co.id and international rates informed upon request.
*For international shipping rates, kindly contact our Customer Service through the contact listed in our “Contact Us” page.
I THINK MY ORDER HAS BEEN LATE FOR A COUPLE OF DAYS. WHAT HAPPENED?!
Keep calm and kindly email us to firstname.lastname@example.org, WhatsApp us to +62818808967, or Line us at @aschas-- and we will be happy to help you!
ASCHAS is not responsible for any risks of loss of the merchandise after our logistic partner has delivered the packages to the designated address
Customers can contact directly to our logistic partner if they can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods and any queries.
If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
If there are any shipping errors coming from ASCHAS, we guarantee that we will give free shipping to the customers.
We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.